---
updatedAt: 2025-11-07T08:58:08.000Z
agentTools:
  projectIndex: https://docs.vendoservices.com/llms.txt
---

# Chargeback Management

# Termination of Service and Customer Support Contact

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Upon chargeback import the contracted services get canceled automatically (in the case of ongoing services).

Vendo Customer Support department can contact all the consumers that have initiated a chargeback by email or phone to gather information about the reason for the chargeback.

# Lost/Stolen Card Alerts

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Upon receiving a lost/stolen alert from the provider, all charges made during a 2 month period before the reception date of the alert are refunded automatically.

# TC40/SAFE files

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TC40 and SAFE files are used to identify high-risk transactions and fraud.

# Blacklist Management

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Imported chargeback data is uploaded automatically to prevent future purchases from the loaded order elements.

Elements include:

* Account number
* Email address
* IP (except for shared IP’s)

# Chargeback Dispute

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Provided that we can gather all the necessary information, Vendo builds up a case to dispute a chargeback with the issuing bank.