Mastercard Chargeback Ratio and Count (Chart)
Check your Visa chargebacks at a glance. See your past, present and future.
Take decisions to protect your business.

The Terms
Chargeback
A chargeback is a forced refund of purchase. Typically, a dissatisfied consumer tells their bank to reverse the charge. The bank does this automatically or after an investigation of potential fraud. Mastercard places a limit on the acceptable ratio of chargebacks per merchant.
Mastercard Chargeback Limits
For Mastercard as of May 2020, the limit is 1.5% of chargebacks as a ratio of sales in the previous month after a threshold of 100 chargebacks has been reached.
Count
The number of chargebacks during a period.
Ratio
The number of chargebacks in the month of interest divided by the number of transactions during the previous month. For example, 10 chargebacks divided by 1,000 transactions equals a 1% chargeback ratio.
The Math
Count
The sum of all individual chargebacks during the current month.
Ratio
The count of chargebacks in the month of interest divided by the count of transactions of the previous month.
Forecasts
Forecasts use artificial intelligence to predict your future performance. It analyzes patterns from historical data and updates the forecast to take into account any changes in your business. We have developed a time series forecast model.
The Visuals
The X axis (or horizontal axis)
Month of year
The Left Y axis (or vertical axis)
Chargeback ratio
The Right Y axis (or vertical axis)
Count of chargebacks
Blue Bar
The 'selection' count of chargebacks in the preceding months. The count is measured on the right Y-axis (or secondary vertical axis to the right).
Grey Bar
The 'selection' count of chargebacks forecast in the upcoming months. The count is measured on the right Y-axis (or secondary vertical axis to the right).
Blue Line
The 'selection' historic ratio of chargebacks compared to transactions. It is measured on the Y-axis (vertical axis to the left).
Grey Line
The 'selection' ratio of chargebacks forecast compared to transactions for upcoming months. It is measured on the Y-axis (vertical axis to the left).
Red Line
The chargeback ratio limit. It is set at 1.5% as of May 2020.
The Updates
This report updates once per day at 8 a.m. Central European Time GMT+2.
The Filters
Default is 30 days like almost all reports
When comparing data ranges it is good to use the same amount of days in the selection and comparison. Comparing date ranges requires both time frames to have the same amount of days.
Updated about 2 years ago