Check out your Mastercard refund ratio and count at a glance.
See the past, present and the future

The Terms

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Refund

A refund is a reversal of a charge.

Count

The number of refunds during a period.

Ratio

The number of refunds divided by the number of transactions during a period. For example, 10 refunds divided by 1,000 transactions equals a 1% refund ratio.

The Math

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Count

The sum of all individual refunds during the period.

Ratio

The count of refunds divided by the count of transactions.

Forecasts

Forecasts use artificial intelligence to predict your future performance. It analyzes patterns from historical data and updates the forecast to take into account any changes in your business. We have developed a time series forecast model.

The Visuals

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The X axis (or horizontal axis)

Month of year

The Left Y axis (or vertical axis)

Refunds ratio

The Right Y axis (or vertical axis)

Count of refunds

Blue Bar

The 'selection' count of refunds in the preceding months. The count is measured on the right Y-axis (or secondary vertical axis to the right).

Grey Bar

The 'selection' count of refunds forecast in the upcoming months. The count is measured on the right Y-axis (or secondary vertical axis to the right).

Blue Line

The 'selection' historic ratio of refunds compared to transactions. It is measured on the Y-axis (vertical axis to the left).

Grey Line

The 'selection' ratio of refunds forecast compared to transactions for upcoming months. It is measured on the Y-axis (vertical axis to the left).

The Updates

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This report updates once per day at 8 a.m. Central European Time GMT+2.

The Filters

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Default is 30 days like almost all reports

When comparing data ranges it is good to use the same amount of days in the selection and comparison. Comparing date ranges requires both time frames to have the same amount of days.