See the last 12 months of chargebacks by ratio and count. Easily select and compare in the filters.
By default, the ratio and count are the same.
A chargeback is a forced refund of purchase. Typically, a dissatisfied consumer tells their bank to reverse the charge. The bank does this automatically or after an investigation of potential fraud. The card networks (Visa and Mastercard) place a limit on the acceptable ratio of chargebacks per merchant.
Visa Chargeback Limits
For Visa as of May 2020, the limit is 0.9% of chargebacks as a ratio of sales in the current month after a threshold of 100 chargebacks have been reached.
Mastercard Chargeback Limits
For Mastercard as of May 2020, the limit is 1.5% of chargebacks as a ratio of sales in the previous month after a threshold of 100 chargebacks has been reached.
The number of chargebacks during the period, typically a month.
The number of chargebacks divided by the number of transactions during the period, typically a month. For example, 10 chargebacks divided by 1,000 transactions equals a 1% chargeback ratio.
Count (this refers to a chart or the numbers)
The sum of all individual chargebacks during the period.
Ratio (this refers to a chart or the numbers)
The count of chargebacks divided by the count of transactions.
Forecasts (should we add count forecast & ratio forecast as well)
Forecasts use artificial intelligence to predict your future performance. It analyzes patterns from historical data and updates the forecast to take into account any changes in your business. We have developed a time series model.
The X axis (or horizontal axis)
Month of year
The Left Y axis (or vertical axis)
The Right Y axis (or vertical axis)
Count of chargebacks
The 'selection' count of chargebacks in the preceding months. The count is measured on the right Y-axis (or secondary vertical axis to the right).
The 'selection' count of chargebacks forecast in the upcoming months. The count is measured on the right Y-axis (or secondary vertical axis to the right).
The 'selection' historic ratio of chargebacks compared to transactions. It is measured on the Y-axis (vertical axis to the left).
The 'selection' ratio of chargebacks forecast compared to transactions for upcoming months. It is measured on the Y-axis (vertical axis to the left).
This report updates once per day at 8 a.m. Central European Time GMT+2.
Default is 30 days like almost all reports
When comparing data ranges it is good to use the same amount of days in the selection and comparison. Comparing date ranges requires both time frames to have the same amount of days.
Updated 6 days ago