See the last 12 months of chargebacks by ratio and count in an easy to read table.

Select and compare in the filters. By default, the ratio and count are the same.

The Terms

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Chargeback

A chargeback is a forced refund of purchase. Typically, a dissatisfied consumer tells their bank to reverse the charge. The bank does this automatically or after an investigation of potential fraud. Their card networks (Visa and Mastercard) place a limit on the acceptable ratio of chargebacks per merchant.

Visa Chargeback Limits

For Visa as of May 2020, the limit is 0.9% of chargebacks as a ratio of sales in the current month after a threshold of 100 chargebacks have been reached.

Count

The number of chargebacks calculated for every month for last 1 year.

Ratio

The number of chargebacks divided by the number of transactions for every month for the last 1 year. For example, 10 chargebacks divided by 1,000 transactions equals a 1% chargeback ratio.

The Math

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Count

The sum of all individual chargebacks for every month of the last 1 year.

Ratio

The count of chargebacks divided by the count of transactions for every month of the last 1 year.

Average Count

The average of chargebacks of last 1 year.

Average ratio

The average of chargebacks ratios of last 1 year

The Visuals

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No Color

The count or ratio is below the threshold by more than 25%

Yellow

The count is within 75 to 100 of the threshold and ratio is within 0.65% till 0.9%.

Red

The count over 100 of the threshold and ratio is above 0.9%

The Updates

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This report updates once per day at 8 a.m. Central European Time GMT+2.

The Filters

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Default is 30 days like almost all reports

When comparing data ranges it is good to use the same amount of days in the selection and comparison. Comparing date ranges requires both time frames to have the same amount of days.