cancelUser
Vendo triggers the cancelUser postbackto indicate that a subscription has been canceled. The end user should retain access until the subscription reaches its expiration date. Once the subscription expires, Vendo will send the delUser postback.
TimeoutsIf your platform does not respond within 30 seconds, the postback request will time out and our platform will automatically retry it.
Note: By default, postbacks for test transactions are not retried.
Request parameters
| Parameter | Data type | Description |
|---|---|---|
| callback | string | Specifies the action for this request, which in this case is "cancelUser". |
| username | string | End user's username. Example: bob |
| subscription_id | numeric | Vendo's subscription identifier. Example: 123456789 |
| site_id | numeric | Vendo's site identifier. Example: 123456789 |
| expiration_date | datetime | Date and time when the subscription should expire (timezone CET). Formatted as YYYY-MM-DD HH:MM:SS -Central European Time. Example: 2016-08-18 00:57:30 |
| is_test | boolean | Whether or not this request is related to a test transaction or subscription. 0 for no (real subscription) 1 for yes (test subscription) |
| reason_message | string | The reason why the subscription was cancelled. |
Your server must reply with one of these response formats:
OK (Response code 1)
Reply with this if the request was received successfully.
Example:
<?xml version="1.0" encoding="UTF-8"?>
<postbackResponse>
<cancelUser>
<code>1</code>
</cancelUser>
</postbackResponse>ERROR (Response code 2)
Reply with this if you encountered an unexpected problem with the request.
Include a custom error message with your message for tracing and debugging. Make sure this error message is meaningful, as it will be stored in a log file for later debugging.
Vendo will attempt a new cancelUser postback after your error response.
Example:
<?xml version="1.0" encoding="UTF-8"?>
<postbackResponse>
<cancelUser>
<code>2</code>
<errorMessage>Custom error message</errorMessage>
</cancelUser>
</postbackResponse>
Note for NATS usersNATS v3 doesn't support this postback. If you run NATS v3, you need to create a script to handle it. Contact Vendo support for more information.
Updated 7 days ago