Upon chargeback import the contracted services get canceled automatically (in the case of ongoing services).
Vendo Customer Support department can contact all the consumers that have initiated a chargeback by email or phone to gather information about the reason for the chargeback.
Upon receiving a lost/stolen alert from the provider, all charges made during a 2 month period before the reception date of the alert are refunded automatically.
TC40 and SAFE files are used to identify high-risk transactions and fraud.
Imported chargeback data is uploaded automatically to prevent future purchases from the loaded order elements.
- Account number
- Email address
- IP (except for shared IP’s)
Provided that we can gather all the necessary information, Vendo builds up a case to dispute a chargeback with the issuing bank. If the dispute is positive, Vendo transfers the funds back into the merchant account.
Updated over 2 years ago