Payments, Risk & Compliance

How payouts are done?

Vendo sends invoices every Wednesday, for processing sales period of 1.5 weeks prior (sales for the period from Monday to Sunday)
The minimum payout limit is $1000.
If the minimum payout amount is not reached in a given week, all accumulated sales will be included in the next invoice, as long as it reaches above $1000.

The invoices are available at https://backoffice.vend-o.com/simple-reports/payments
Be advised that it is possible to lower down the payout limit.

A bank wire is a default method of payout, bank details are required in Vendo's onboarding process.


How do I receive funds in another currency?

Vendo can pay you in USD (default currency) and EURs.


Do I have to pay VAT?

If your company is selling to customers in the European Union you must collect and pay VAT to the country in which the person was residing when she made the purchase.


What is VAT?

VAT is Value Added Tax. You can find a full description of VAT and how it works on this wikipedia page https://en.wikipedia.org/wiki/Value-added_tax.

From 1 January 2015, online sales will always be taxed in the country where the customer belongs, regardless of whether the supplier is based in the European Union or outside. VAT is on average 21% of the sale price in the EU.


What is Paxum? Can I get paid to my Paxum account?

Paxum is a provider of E-Wallet Service.

Yes, Vendo can issue payments to your Paxum account. If you wish to be paid by Paxum please send your request to [email protected] with your paxum email account.


What is the Rolling Reserve?

To mitigate chargebacks and fraud liability risks acquirers may decide to keep a percentage of the gross revenue processed by a merchant during a period of time. This reserve is returned to the merchant after the rolling period (6 months usually).

What is a Chargeback fee? Does Vendo charge a Chargeback Fee?

Acquiring banks apply fines on every chargeback that they receive from issuers. ChargeBack fees may vary from one acquirer to another and from one payment method to another.

Please refer to your Vendo Contract to confirm ChargeBack fees applied.


Is Vendo enrolled with Ethoca and Verifi for CB alerts?

Yes.


What are VISA TC40 and MasterCard SAFE files?

When a customer initiates a fraud claim, their card-issuing bank generates a TC40 data claim (for VISA) or a SAFE data claim (for MasterCard). These claims are reported to the Assotiations (VISA and MC) and to the acquiring bank.

These data claims can be used to prevent chargebacks because they are created prior to the initiation of the chargeback process.

Vendo uses this information as a datapoint to improve the performance of our AI risk tools.


As a merchant, what do I need to know to be compliant with the Card Associations rules?

Merchants have to comply with a certain number of rules in accordance with Card Associations.

MasterCard offers great training material and online resources covering this topic:

Visa rules are also available online:


Who can I contact at Vendo to address stolen content / DMCA infringement cases?

If you detect that any Vendo merchant is using stolen content please contact us at [email protected] and we will review the case immediately.


Why do I need to provide Vendo with passports and utility bills of each stakeholder and owner of the company during the onboarding process?

To meet anti-money-laundering (“AML”) and Know-Your-Customer ("KYC") requirements, Vendo needs to gather information about the directors of the company and any person that has over 25% of the equity or control. These people are usually called "Ultimate Beneficiary Owners." The information we need includes Passports and utility bills.


How do I know if my sites are compliant with Visa and MasterCard regulations?

We work with our acquirers and third parties like G2 and WebShield to identify non-compliant content.
Any non-compliant content identified will be reported to affected merchants and must be immediately removed.


What is BRAM violation?

A BRAM violation refers to content that is not approved by MasterCard.
Although BRAM refers to a MasterCard program, VISA rules are similar in terms of content compliance.


Accepting gift cards via PayGarden.

Vendo allows your customers to pay for your content using gift cards. We've have partnered with PayGarden which is a company that works with leading gift card networks, they allow you to accept payments from gift cards from hundreds of top brands in the USA.

Availability

PayGarden is integrated with USA gift card networks only.

Enabling PayGarden for your account.

Please email [email protected] to get PayGarden enabled in your account.

Fees

Special fees apply for PayGarden transactions. Please contact [email protected] to get more details.

Integration

No integration is required. Once you have PayGarden enabled in your account the new payment option will automatically be available for your customers to use.

Offer Configuration
All PayGarden sales will be posted with the Offer ID 1002.

Important: All memberships paid with gift cards via PayGarden will be non-recurring memberships.


What is INTERAC?

Interac is the most popular Canadian debit card system. There are over 59,000 automated teller machines that can be accessed through the Interac network in Canada, and over 450,000 merchant locations accepting Interac debit payments.


How can I enable INTERAC payment method for Canada with Vendo?

Interac is enabled by default for Canadian end-users.


Does Vendo offer Direct Debit in Europe?

Direct Debit was replaced by SEPA with the implementation of the Payment Service Directive 1.
Vendo offers SEPA.


Do you offer Union Pay?

Vendo does not currently offer Union Pay as part of its payment method portfolio.
Please note that Union Pay cannot be used to process Adult Entertainment (MCC 5967) transactions.


Do you offer American Express?

Vendo does not currently offer American Express as part of its payment method portfolio.
Please note that American Express cannot be used to process Adult Entertainment (MCC 5967) transactions.


Does Vendo accepts transactions from China?

China restricts the distribution of adult content online (check this site for more information). Based on the current law, Chinese issuers cannot accept adult transactions online.


Do you offer Cheques?

Vendo does not currently offer Cheques as part of its payment method portfolio.
Please note that Cheques cannot be used to process Adult Entertainment (MCC 5967) transactions.


Do I need to send affiliate information to Vendo?

We strongly recommend that you include the affiliate information for every transaction. Vendo uses this data to generate important financial and risk insights for you.


What is G2?

G2, short for G2 Web Services (www.g2webservices.com), is a service provider specialized in risk and compliance solutions for acquirers and commercial banks.

Acquirers use G2 solutions to facilitate the onboarding process and to detect BRAM violations (non-compliant content based on VISA and MC regulations) on merchant sites.


Does Vendo provide 3D secure authentication?

Yes. Vendo uses 3D Secure authentication to minimize the risk of chargebacks on some high-risk transactions


What is 3D Secure?

What is it and why use it?
The 3d Secure authentication is an additional fraud prevention scheme. It transfers the liability to the issuing bank, which means that consumers cannot chargeback due to fraud.

How does it work?
The consumer needs to confirm the payment with a one-time code sent to them on a different device (usually mobile) into the payment process.

How can I identify it?
This verification process is called "verified by VISA" and Mastercard "SecureCode".


How do I enable 3DS checks?

3DS is automatically managed by our AI Risk platform. Please contact us at [email protected] to help you address any specific fraud protection requirements you may have.


How long does Vendo compliance review take?

Vendo compliance reviews take 3-5 working days.

Vendo uses third-party providers like G2 Webservices and WebShield to complete the compliance check. When we are informed of something that is not compliant we work with the merchant to find a a solution.


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