SEPA payments are not instantly processed.
It can take up to 5 working days before the payment is confirmed by the account holder's bank. Merchants that ship hard goods are advised to wait until the transaction reaches the COMPLETED status before mailing anything to the buyer.
You may check transaction status in Vendo BO https://backoffice.vend-o.com/, in the Action History section
It's not advised to issue a refund for a SEPA transaction from the merchant's side. Instead the customer should contact their bank in order to return the charge.
SEPA payments should not be refunded
The correct way is to advise the customer to return the charge. They may do it anyway and get then a double refund.
SEPA is currently enabled for selected European countries. Vendo continuously monitors the performance of SEPA in available countries and enables it where performance is high and risk is low.
If you're interested in supporting a particular country, please reach out to our merchant support team.
Updated 8 months ago