SEPA payments are not instant. It can take up to 2-3 days before a SEPA payment is confirmed by the account holder's bank.
Merchants that ship hard goods are advised to wait until the transaction reaches the COMPLETED status before mailing anything.
It's not advised to issue a refund for a SEPA transaction from the merchant's side. Instead the customer should contact their bank in order to return the charge.
SEPA is currently enabled for selected European countries. Vendo continuously monitors the performance of SEPA in available countries and enables it where performance is high and risk is low.
If you're interested in supporting a particular country, please reach out to our merchant support team.
Updated about 1 month ago